Partial outage for Documents, Ecommerce, and AIDA services

Incident Report for ansarada

Resolved

This incident has been resolved.

Posted Oct 20, 2025 - 16:43 AEDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 20, 2025 - 16:03 AEDT

Update

We are continuing to work on a fix for this issue.

Posted Oct 20, 2025 - 15:52 AEDT

Update

We are continuing to work on a fix for this issue.

Posted Oct 20, 2025 - 15:23 AEDT

Update

We are continuing to work on a fix for this issue.

Posted Oct 20, 2025 - 15:04 AEDT

Update

We are continuing to work on a fix for this issue.

Posted Oct 20, 2025 - 14:33 AEDT

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 20, 2025 - 13:48 AEDT

Update

We are continuing to investigate this issue.

Posted Oct 20, 2025 - 13:45 AEDT

Investigating

We are currently experiencing a partial outage, affecting the following features: translation, redaction, AIDA, E-commerce.

Our engineering team is actively investigating the root cause and working to restore full functionality.

We will provide updates every 30 minutes or as soon as new information becomes available.

Posted Oct 20, 2025 - 13:44 AEDT

This incident affected: Ansarada Website (eCommerce), Ansarada Platform (Licensing), and Ansarada Data Room (Other functionality).